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Code Of Ethics
DHC Group has had for more than 25 years a reputation for honesty,
responsibility and fairness in its dealings with our clients, staff
and all those with whom we conduct business. Our fundamental ethical
principles include but are not limited to:
Integrity
AUSTRALIA MIGRATION DHC shall be straightforward and honest in all
professional and business relationships.
Objectivity
AUSTRALIA MIGRATION DHC do not allow bias, conflict of interest
or undue influence of others to override professional or business
judgements.
Professional competence and due care
AUSTRALIA MIGRATION DHC maintains professional knowledge and skill
at the level required to ensure that a client or employer receives
competent professional service based on current developments in
practice, legislation and techniques. AUSTRALIA MIGRATION DHC acts
diligently and in accordance with applicable technical and professional
standards when providing professional services.
Confidentiality
AUSTRALIA MIGRATION DHC respects confidentiality of information
acquired as a result of professional and business relationships
and refrain from disclosure to third parties unless:
- there is a legal or professional duty to disclose;
- they have specific authority to disclose
- Such confidential information should not be used for the personal
advantage of members or third parties.
Professional behaviour
AUSTRALIA MIGRATION DHC complies with relevant laws and regulations
and avoids any action that discredits the profession. AUSTRALIA
MIGRATION DHC considers their responsibilities as professional migration
agents to clients, third parties, other members of the migration
profession, staff, employers and the general public.
Objectivity and Independence
AUSTRALIA MIGRATION DHC and their staff have to be objective and
independent especially but not exclusively including
financial involvement with or in the affairs of clients;
appointment as a director, officer or employee of a company or one
that is closely related to the company or its officers.
Activities Incompatible with the Practice of Migration
Law
AUSTRALIA MIGRATION DHC will not participate in activities that
may impair the integrity, objectivity, independence or the good
reputation of the migration profession.
Relationships with Colleagues and Professional Appointments
AUSTRALIA MIGRATION DHC will only undertake work that they are competent
to complete and they and their clients seek expert advice where
necessary should further specialist advice be needed.
If AUSTRALIA MIGRATION DHC is providing specialised advice to another
migration agent’s clients, the advice is limited to the specialist
area and seeks to support the professional relationship that is
already in existence between the client and the other migration
agent. The existing migration agent is fully informed in areas of
relevance to their professional relationship with their client,
except where this is prohibited by the client.
AUSTRALIA MIGRATION DHC provide clients with an engagement letter
that clearly details what the client and the agent should expect
from each other during the course of the engagement
DHC Group, when dealing with the Department Immigration and Citizenship
on behalf of our clients and their families and associates and any
other parties associated with the client’s migration do so
in a way as where we ensure that we act in the best interests of
our clients their families and associates at all times
AUSTRALIA MIGRATION DHC do not engage in misleading or deceptive
conduct in the provision of our services
AUSTRALIA MIGRATION DHC are always careful to respect cultural and
social needs of our clients
AUSTRALIA MIGRATION DHC has an internal quality system in place
that addresses client complaint and their resolution
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